Shipping Policy

SHIPPING POLICY

Effective Date: January 19, 2026

At Teefangi, we treat every wooden bowl as a piece of art, not just a shipment. From our workshop to your dining table, every step is carefully managed. Because our products are handcrafted from natural wood, we use specialized, protective packaging to ensure they arrive in perfect condition, regardless of the distance.

1. SHIPPING DESTINATIONS

We currently deliver to the following regions:

• Domestic: United States.

• International: United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Canada, and Australia.

Please Note: We cannot deliver to P.O. Boxes, APO/FPO addresses, or locations with restricted vehicle access. A physical street address is required for all orders.

2. PROCESSING TIME (READY-TO-SHIP)

Teefangi operates on a Ready-to-Ship basis to ensure you receive your artisan pieces as quickly as possible.

• Processing: Orders are inspected, wrapped, and packed within 1–2 business days (Monday–Friday).

• Cut-Off Time: Orders placed before 2:00 PM ET usually begin processing the same business day.

• Peak Seasons: During holidays, processing may take up to 3 business days.

3. SHIPPING COSTS & ESTIMATES

We offer transparent flat-rate shipping with trusted carriers including UPS, FedEx, and DHL Express.

4. INTERNATIONAL TAXES & DUTIES (DDP)

We want your international shopping experience to be worry-free.

• No Surprise Fees: Teefangi ships to the UK, Europe, Canada, and Australia under DDP (Delivered Duty Paid) terms.

• We Cover The Tax: All applicable import duties, VAT, and customs fees are covered by Teefangi. The price you pay at checkout is final.

5. ARTISAN PACKAGING & HANDLING

Natural wood needs protection from moisture and impact. We ensure every bowl is:

• Moisture-Resistant: Wrapped in protective paper to prevent humidity shifts.

• Cushioned: Secured with recyclable honeycomb paper or protective padding.

• Sturdy Boxing: Shipped in double-walled corrugated boxes to prevent compression.

6. TRACKING & DELIVERY ISSUES

• Tracking: You will receive a tracking number via email once dispatched. Please allow 24–48 hours for the carrier system to update.

• Damage Claims: If your bowl arrives damaged, contact us at [email protected] within 72 hours with photos of the item and packaging. We will send a free replacement immediately.

• Lost Shipments: If tracking shows no movement for more than 7 days, please reach out so we can coordinate with the carrier.

7. ORDER CHANGES & CANCELLATIONS

• 12-Hour Window: You may cancel or update your order within 12 hours of placement for a full refund.

• After Dispatch: Once the package is with the carrier, the order cannot be canceled. Please refer to our Return Policy for next steps.

CONTACT INFORMATION

TEEFANGI

• Address: 3494 Saddlebrook Dr, Loganville, GA 30052-9103, United States

• Email: [email protected]

• Support Hours: Mon–Fri: 9:00 AM – 5:00 PM (ET)