Returns & Refunds Policy
RETURNS & REFUNDS POLICY
Effective Date: January 19, 2026
At Teefangi, we are proud of the craftsmanship that goes into every natural wood bowl we create. We want you to love your artisan centerpiece. If, for any reason, you are not completely satisfied, we have a transparent process to assist you.
1. ELIGIBILITY FOR RETURNS
You may request a return within 30 days of delivery. To qualify for a refund, the item must be:
Unused: The bowl must show no signs of use (no food stains, knife marks, or water damage).
Original Condition: Returned in the original packaging with all protective wrapping.
Excluded Cases: We cannot accept returns on items that have been placed in a dishwasher, soaked in water, or oiled with non-food-safe products. Damage caused by improper care is not covered under our warranty.
2. NATURAL WOOD DISCLAIMER (WABI-SABI)
Every Teefangi bowl is handcrafted from solid, natural wood.
Uniqueness: Variations in grain, texture, and color tone are natural characteristics of timber.
Not a Defect: These variations make your bowl unique. Returns requested solely due to “grain pattern” or “shade difference” will be treated as a Change of Mind return (Customer pays shipping).
3. RETURN SCENARIOS
A. Damaged, Defective, or Wrong Item If your bowl arrives cracked, broken, or is the wrong style, Teefangi covers 100% of the cost.
Action: Contact us within 72 hours of delivery with clear photos of the damage and the shipping label.
Resolution: We will send a Free Replacement immediately or issue a Full Refund. You do not need to return the damaged item.
B. Change of Mind (Personal Preference) If the bowl is in perfect condition but you decide it doesn’t fit your decor:
Return Shipping: The customer is responsible for the cost of tracked return shipping to our facility.
Refund: We will refund the Product Price only. Original shipping fees are non-refundable.
International Note: Since Teefangi covered the import duties (DDP) on the way to you, those costs are non-recoverable and will not be included in the refund.
4. HOW TO START A RETURN
Please do not send items back without prior approval.
Email us: [email protected] within 30 days with your Order Number and photos of the item.
Review: Our team will respond within 1 business day with the return authorization and address.
Pack Securely: Use the original cushioning. Wooden bowls are fragile; damage during return shipping due to poor packing will void the refund.
Ship: Use a tracked carrier (USPS, UPS, FedEx) and provide us with the tracking number.
Return Address: 34 Oldwood Rd Unit Rear, Port Washington, NY 11050, USA
5. ORDER CANCELLATIONS
Within 12 Hours: You may cancel for a full refund within 12 hours of ordering.
After 12 Hours: Once production and packaging have begun, the order cannot be canceled. You must follow the standard Returns Policy after the item arrives.
6. CONTACT SUPPORT
TEEFANGI
Email: [email protected]
Address: 3494 Saddlebrook Dr, Loganville, GA 30052-9103, United States
Support Hours: Mon–Fri: 9:00 AM – 5:00 PM (ET)
