FAQs & Help

What payment methods do you accept? We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB, and Diners Club).
What is your ordering process? Our process is simple and secure:
1. Select your favorite handcrafted bowls and add them to your cart.
2. Enter your billing and shipping information.
3. Select your preferred shipping method.
4. Complete the secure checkout.
What should I do if I made a mistake on my order? Please contact us immediately at [email protected]. Our team will work quickly to resolve any concerns before your order moves to the packaging stage.

How do I change or cancel my order? Because we operate on a Ready-to-Ship basis, orders move into the inspection and packaging phase quickly. You may request a change or cancellation within 12 hours of payment.
Why only 12 hours? Once an order enters the packaging or shipping phase (after 12 hours), it is physically impossible for us to stop the dispatch. Please email us at [email protected] with your order details for assistance.

When will I receive my tracking number? Since our inventory is physically located in our New York facility, tracking numbers are typically generated within 1–2 business days. You will receive an automated email the moment your product is dispatched.
Why hasn’t my tracking status updated? Tracking information may not update immediately once the label is created. Please allow 24–48 hours for the carrier (UPS, FedEx, or DHL) to scan the package. If your status hasn’t updated for over 10 days, please contact us.
My tracking says “Delivered,” but I haven’t received it. What now? First, verify your shipping address. Occasionally, carriers scan items as “delivered” 1–2 days before actual arrival. Please check with neighbors or your local post office. If it hasn’t appeared after 3 business days, email us at [email protected].

What if my order is defective or incorrect? As we work with natural wood, we inspect every bowl for quality. If you receive a flawed or incorrect product, email us at [email protected] with clear photos of the item and the shipping label. We will send a replacement free of charge.
What is your Return & Refund Policy? We are committed to craftsmanship. We will replace your order if the product is structurally flawed or different from what was represented on our site. Please refer to our full Returns & Refunds Policy for detail on “Change of Mind” returns.
What should I do regarding late or missing refunds? First, check your bank account again. Then, contact your credit card company; it often takes 3–5 business days for the refund to be officially posted by your bank. If you still haven’t received it, please contact us.

TEEFANGI

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